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Overview
Print Looner is committed to delivering high-quality Managed IT Services. This policy explains the circumstances under which refunds may be issued for our services. By using our services, you agree to this policy.
⚠ Important:Because our IT services are delivered in real time and cannot be "returned," refunds are evaluated on a case-by-case basis under the criteria below.
Refund Eligibility
✓ Eligible for Refund
- Service Not Rendered: You were charged but received no IT service or guidance
- Duplicate Charge: Your payment was processed more than once for the same service
- Service Cannot Be Delivered: Our IT team determines the issue cannot be resolved remotely before any work begins
- Cancellation Within 30 Minutes: You cancel within 30 minutes of first contact, before any troubleshooting has started
✗ Not Eligible for Refund
- Services that have already been fully or partially delivered
- Dissatisfaction with results after IT guidance was provided
- Hardware limitations not disclosed prior to service beginning
- Issues arising from client error after instructions were given
- Change of mind after service has commenced
How to Request a Refund
Contact us within 48 hours of service delivery with the following information:
- Your full name and contact details
- Date of service and transaction reference number
- A clear explanation of the grounds for your refund request
- Any supporting documentation or screenshots
Processing Timeline
- Your request will be reviewed within 3–5 business days
- You will be notified of the decision by email
- Approved refunds are processed within 7–10 business days
- Refunds are returned to the original payment method
Partial Refunds
A partial refund may be offered where a service was only partially delivered due to circumstances beyond our control, where a significant delay occurred on our part, or where the issue was only partially resolved within the agreed scope of service.
Chargebacks
We ask that you contact us directly before initiating a chargeback with your payment provider. Chargebacks filed without first attempting resolution may result in service suspension. Most issues are resolved quickly through direct communication.
Our Service Commitment
- Clear, upfront communication about what our IT services can and cannot achieve remotely
- Transparent pricing — all costs disclosed before work begins
- Professional, respectful IT management from every team member
- Step-by-step explanations throughout the entire process